Terms of service

1. Who we are

This website is operated by C Gastronomie Middle East Catering L.L.C - S.P.C ("C-Gastronomie", "we", "us"), a sole proprietorship limited liability company registered in Abu Dhabi, United Arab Emirates under Economic Licence CN-6044679, with Tax Registration Number 105247228700003.

Registered office: 23 Musaffah, Zahrat Al Ashkhar 3 St, M38 Musaffah, Abu Dhabi 20317, United Arab Emirates. Correspondence address: 3801, 38th Floor, Addax Office Tower, Reem Island, Abu Dhabi.

2. Scope

These terms apply to every order placed on this website. By placing an order you accept them. Please read them before you place your order, in particular section 7 on cancellation and the Refund and Cancellation Policy, which forms part of these terms.

3. Who may order

You must be at least 18 years old and able to enter into a binding contract. If you order on behalf of a company, you confirm that you are authorised to bind that company.

4. Products

Our products are prepared food, beverages, and service items for delivered catering. Product photographs are illustrative. Presentation, garnish and the exact appearance of a platter may vary within the same reference.

Recipes may change with seasons and supply. Where a recipe changes, the product page is updated. Allergen information published on each product page reflects the recipe in force at the time of publication. If you or your guests have a food allergy, contact us before you order.

Our kitchen handles cereals containing gluten, eggs, fish, milk, nuts, sesame, soy, celery, mustard, sulphites and crustaceans. We cannot guarantee the absence of cross contact between allergens.

5. Prices

All prices are shown in United Arab Emirates dirhams (AED) and include Value Added Tax at 5%, as required by the Federal Tax Authority. Delivery charges, where they apply, are shown separately at checkout.

We may change prices at any time. The price that applies to your order is the price displayed at the moment you place it.

6. Orders and formation of contract

Your order is an offer to buy. The contract is formed when we send you an order confirmation by email. Until that email is sent, no contract exists and no charge is final.

We may refuse or cancel an order, and refund it in full, where the product is unavailable, where the delivery address falls outside the areas we serve, where the lead time you have selected cannot be met, or where we suspect fraud.

7. Cancellation and changes

Orders may be cancelled free of charge up to 7 days before the delivery date. After that point the order has entered our production plan and its ingredients have been committed, and it can no longer be cancelled or refunded.

An order placed less than 7 days before its delivery date is therefore firm on confirmation and carries no right of cancellation. This is the direct consequence of the short lead time we offer.

Requests to change a delivery date, a delivery address or the contents of an order are treated in the same way and are subject to the same 7 day rule.

The full rules, including how a refund is issued, are set out in our Refund and Cancellation Policy.

8. Delivery

Delivery areas, charges, thresholds, time slots and lead times are set out in our Delivery Policy, which forms part of these terms.

You are responsible for giving us an accurate and complete delivery address, a contact telephone number reachable on the delivery day, and any access instruction we need. Someone must be present to receive the order within the slot you selected. Where no one is present, section 5 of the Delivery Policy applies.

Risk in the products passes to you on delivery.

9. Rental items

Certain service items are supplied on a rental basis and remain our property at all times. They must be returned in the condition in which they were supplied, at the time and place agreed. Missing or damaged items are charged at replacement value. The deposit, the return arrangements and the replacement values applicable to rental items are set out at the point of order.

10. Payment

You may pay by card or by bank transfer, as offered at checkout.

Card payments are taken online at the time of the order and are processed by Stripe. We do not receive, see, or store your full card details.

Where you choose bank transfer, no payment is taken at checkout. We send you our bank details with the confirmation of your order. Unless we have agreed otherwise in writing, payment must reach our account before the delivery date. Where it has not reached us in time, we may postpone or cancel the order.

Where an order is placed on the basis of a written quotation issued by us, the payment terms stated on that quotation apply and prevail over this section.

11. Food safety and storage

Our products are perishable. They are prepared on the morning of delivery and are intended for consumption on the day of delivery unless the product page states otherwise.

Once an order has been handed over, the cold chain and the storage conditions are under your control. We are not responsible for a loss of quality or for a food safety incident resulting from storage, handling, holding time or reheating after delivery.

12. Our liability

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under the laws of the United Arab Emirates, including liability for death or personal injury caused by our negligence, and liability for fraud.

Subject to that, our total liability in relation to an order is limited to the amount paid for that order.

13. Force majeure

We are not liable for a delay or a failure to perform caused by an event beyond our reasonable control, including extreme weather, road closure, public authority instruction, failure of a utility, or interruption of supply.

14. Intellectual property

All content on this website, including texts, photographs, recipes as expressed, logos and trade marks, is our property or is used under licence. It may not be reproduced without our prior written consent.

15. Governing law and jurisdiction

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi. The courts of Abu Dhabi have exclusive jurisdiction.

16. Contact and complaints

Write to us at contact@c-gastronomie.ae. We acknowledge every complaint and reply within two working days.

Consumers in the United Arab Emirates may also refer a complaint to the Ministry of Economy consumer protection service.

Last updated: 22/09/2026