Shipping policy

1. Where we deliver

We deliver across the emirate of Abu Dhabi, and to Al Ain and Dubai.

We do not currently deliver to Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah or Fujairah. For an event in one of these emirates, write to contact@c-gastronomie.ae and we will study your request.

2. Delivery charges and minimum order values

Delivery area	Minimum order	Delivery charge
Abu Dhabi	None	AED 50, free from AED 800
Dubai and Al Ain	AED 3,000	AED 150

All amounts are in UAE Dirhams and include VAT at 5%. The delivery charge that applies to your order is shown at checkout before you pay.

Orders to Dubai or Al Ain below AED 3,000 cannot be placed online. Write to contact@c-gastronomie.ae if your requirement falls below that value.

3. Lead time

Orders are prepared to order. Orders placed before 4 PM are delivered the next working day. Orders placed after 4 PM, or on a Saturday or a Sunday, are treated as placed on the following working day. The dates and time slots available at checkout already take our production plan into account, and dates we cannot meet are not selectable.

Because we accept orders at short notice, an order placed less than 7 days before its delivery date is firm as soon as it is confirmed. Please read section 2 of our Refund and Cancellation Policy before you pay.

4. Delivery days

We deliver Monday to Friday, between 9 AM and 6 PM. We do not deliver on Saturdays and Sundays. You select your delivery date and time slot at checkout.

5. Receiving your order

Someone must be present at the delivery address to receive the order within the slot you selected, and must be reachable on the telephone number given at checkout.

If no one is present, our driver waits up to 15 minutes and attempts to reach you. If we still cannot deliver, the order is returned to our kitchen. Because the products are perishable, they cannot be redelivered later and no refund is due. We will contact you to agree what can be done.

6. Checking your order on delivery

Please check your order at the time of delivery. Any shortage, damage or error must be raised at that moment with the driver, or the same day by email to contact@c-gastronomie.ae. Because our products are perishable and cannot be returned, a claim raised after the day of delivery cannot be verified and cannot be accepted.

7. Delays

We plan our routes to deliver within the slot you chose. Traffic, road closures, weather and public authority instructions can cause delays. Where we expect to miss a slot, we contact you. A delay does not on its own give rise to a refund of the order, unless the products are no longer fit for their purpose.

8. Addresses we cannot serve

Some addresses cannot be served, including certain restricted access sites, offshore locations and addresses outside our delivery areas. Where we discover after your order that we cannot deliver, we cancel the order and refund it in full.

Last updated: 18/09/2026