Ordering
How do I place an order?
Choose your platters, add them to your cart, select your delivery date at checkout and pay online. You receive a confirmation by email.
How far in advance should I order?
Order before 4 PM for delivery the next working day. All our products are prepared to order, so the dates and time slots available at checkout already take our production plan into account. Dates we cannot meet are not selectable.
Do some items need more notice?
Yes. Our Grazing Collection boards must be ordered at least 48 hours in advance. This is indicated on each of those product pages.
Is there a minimum order?
There is no minimum order for delivery across the emirate of Abu Dhabi. Delivery to Dubai and Al Ain is available on orders from AED 3,000. See our Delivery Policy.
Can I order for a company?
Yes. For corporate accounts, large orders and events, write to contact@c-gastronomie.ae.
Delivery
Where do you deliver?
Across the emirate of Abu Dhabi, including Al Ain, and to Dubai. We do not currently deliver to the other emirates. For an event elsewhere, write to contact@c-gastronomie.ae.
When do you deliver?
Monday to Friday, between 9 AM and 6 PM. You choose your time slot at checkout. We do not deliver on Saturdays and Sundays.
Do you deliver on public holidays?
No. We do not deliver on UAE public holidays. Those dates are not selectable at checkout. Some public holidays in the United Arab Emirates are confirmed only a few days in advance, so we recommend ordering early around those periods and contacting us if your date is close to one.
How much is delivery?
AED 50 across the emirate of Abu Dhabi, complimentary on orders from AED 800. Delivery to Dubai and Al Ain is AED 150, on orders from AED 3,000. The charge for your order is shown at checkout before you pay.
Do I need to be there for the delivery?
Yes. Someone must be present at the delivery address and reachable on the telephone number given at checkout. Our products are perishable and cannot be left unattended.
Products
Where is the food made?
Our sweet and savoury creations are prepared in our own kitchen in Abu Dhabi, by our own chefs, to order. Our curated beverages and our service and presentation items are selected from partners who share our standards.
Do you list allergens?
Yes. The regulated allergens are declared on each product page. Our full allergen information, including the fourteen declarable categories and the codes we use, is set out on our Allergens page. If you have a food allergy, tell us before ordering so we can advise you.
Some products show Coming soon. What does that mean?
Those items are part of our range but are not yet available to order. They will open for ordering shortly. Write to us if you would like to be told when they do.
How should I store the products?
Our products are fresh and perishable. Keep them refrigerated on arrival and consume them on the day of delivery unless we tell you otherwise.
Changes, cancellation and prices
Can I cancel my order?
Yes, free of charge up to 7 days before your delivery date. Beyond that point, because production has been planned and ingredients ordered, no refund or change is possible.
Can I return a product?
No. For hygiene and food safety reasons, prepared food cannot be returned or exchanged once delivered. If something is wrong with your order, tell us on the day of delivery.
Are prices inclusive of VAT?
Yes. All prices are shown in UAE Dirhams and include VAT at 5%.
Will I get a tax invoice?
Yes. A tax invoice is issued for every order and sent to you by email.